Privacy Policy

Last updated: January 2026. This Privacy Policy explains how Roster Diagnostics collects, uses, and protects your information when you visit and use our platform.

1. Information We Collect

When you interact with Roster Diagnostics, we may collect the following types of information:

• Contact Information: If you submit an inquiry, diagnostic request, or community contribution (such as a replay submission for editorial analysis), we collect your name, email address, and any other details you provide in your message.
• Replay and Tactical Data: When you submit ranked match replays or army composition details for diagnostic analysis, we collect the tactical information you voluntarily share, including unit rosters, positioning notes, and match context.
• Usage Information: We may collect information about how you navigate our site, including pages visited, time spent, and links clicked, using standard web analytics tools.
• Device and Browser Information: We automatically collect information about your device type, operating system, browser type, and IP address to improve site performance and security.
• Cookies and Similar Technologies: We use cookies to remember your preferences, maintain session information, and analyze site usage patterns. You may control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide diagnostic coaching and tactical advice.
• To analyze your submitted replays and army compositions to create targeted counter-strategy recommendations.
• To feature your case study (with your consent) as before-and-after proof of tactical improvements in our educational content and community resources.
• To improve our platform, diagnostic tools, and coaching guidance based on user interactions and feedback.
• To monitor site security, prevent fraud, and comply with legal obligations.
• To send you updates about new diagnostic resources, coaching insights, or community contributions you have opted into.

3. Legal Basis for Processing (GDPR)

As a business operating in Hungary and serving users across Europe, we comply with the General Data Protection Regulation (GDPR). We process your personal data on the following legal bases:

• Consent: When you submit contact forms, replay data, or opt into communications, you consent to our processing of that information.
• Contractual Necessity: Processing is necessary to provide you with diagnostic coaching and tactical analysis services you request.
• Legitimate Interest: We process usage data and device information to improve our platform, ensure security, and enhance user experience.
• Legal Obligation: We may process data as required by Hungarian and EU law.

4. Sharing Your Information

We do not sell your personal data. However, we may share information in the following circumstances:

• Service Providers: We may engage third-party processors (such as hosting providers, email services, or analytics platforms) to support our operations. These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Community Publication (With Consent): If you submit a replay or case study for editorial diagnosis, we may publish your before-and-after tactical analysis and results in our community resources or educational content, only with your explicit written consent and with identifying information removed or anonymized as you prefer.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:

• Contact information and inquiry details are retained for up to 2 years to support ongoing coaching relationships and to respond to follow-up questions.
• Submitted replays and tactical data are retained for the duration of your engagement with our diagnostic services and for up to 3 years afterward to support case study documentation and improvement analysis, unless you request deletion.
• Analytics and usage data are retained for up to 12 months to analyze trends and improve platform performance.
• Cookies are retained according to their individual settings; most session cookies expire when you close your browser.

6. Your Rights

Under GDPR and Hungarian data protection law, you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to legal and contractual obligations we may have to retain it.
• Right to Restrict Processing: You may request that we limit how we use your information.
• Right to Data Portability: You may request your data in a structured, commonly used format for transfer to another service.
• Right to Object: You may object to our processing of your data for marketing or analytics purposes.
• Right to Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time.

To exercise any of these rights, contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Roster Diagnostics:

• Essential Cookies: These are necessary for the site to function, such as session cookies that keep you logged in.
• Analytics Cookies: We may use analytics tools to understand how users interact with our platform, which helps us improve content and diagnostic tools.
• Preference Cookies: These remember your settings and choices to personalize your experience.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. We do not use tracking pixels or third-party advertising cookies.

8. Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, and disclosure. These include encryption, secure server infrastructure, and restricted access controls. However, no online transmission is completely secure. If you believe your data has been compromised, please contact us immediately.

9. Children's Privacy

Roster Diagnostics is intended for intermediate competitive gamers and does not knowingly collect personal data from children under 13 years of age. If we become aware that we have collected data from a child under 13, we will delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. International Data Transfers

Roster Diagnostics is based in Budapest, Hungary, and your data is primarily processed within the European Union. If we transfer data outside the EU, we do so only with appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, to ensure your data remains protected under GDPR standards.

11. Third-Party Links

Our site may contain links to external resources, community forums, or third-party coaching platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing your information.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Roster Diagnostics after such updates constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:

You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) if you believe we have violated your data protection rights.